Shipping Policy – Northaxis Freight LLC

1. Service Overview

• Northaxis Freight is an auto transport broker, arranging shipments with vetted, insured carriers.
  
• We do not own or operate trucks; we coordinate transportation between customers and carriers.
  

2. Coverage and Service Area

• Nationwide coverage across the contiguous United States.
  
• Door-to-door service provided where legally and safely accessible; otherwise, pickup/delivery occurs at a nearby safe location (e.g., large parking lot).
  

3. Scheduling & Timeframes

• Pickup windows are typically 1–5 business days from booking.
  
• Transit times vary by route:
  
• Short haul (
• Cross-country (2,000+ miles): 7–10 days
  
• All dates are estimates and may change due to weather, traffic, or mechanical delays.
  

4. Vehicle Requirements

• Vehicle must be operable unless declared non-running (additional fees apply).
  
• Fuel level must be at least ¼ tank for loading/unloading.
  
• Personal belongings should be removed; carriers are not liable for items left inside.
  

5. Open vs. Enclosed Transport

• Customers may choose open transport (standard) or enclosed transport (premium protection for luxury/classic vehicles).
  
• Quotes reflect the selected transport type; changes must be requested prior to dispatch.
  

6. Insurance & Liability

• All carriers contracted are fully insured per federal regulations.
  
• Insurance covers physical damage during transport but does not cover personal items left in the vehicle.
  
• Damage claims must be noted on the Bill of Lading upon delivery and filed directly with the carrier.
  

7. Customer Responsibilities

• Provide accurate pickup/delivery details and vehicle information.
  
• Be available (or designate an agent) for both pickup and delivery.
  
• Inspect the vehicle and sign the Bill of Lading at both pickup and delivery.
  

8. Cancellations & Reschedules

• Cancellations before carrier assignment may receive a refund minus administrative fees.
  
• Cancellations after carrier assignment may incur non-refundable dispatch fees.
  
• Rescheduling is subject to carrier availability and may affect pricing.
  

9. Prohibited Items

• No hazardous materials, firearms, illegal substances, or items exceeding weight limits may be transported in the vehicle.
  

10. Contact

For questions or assistance:
Northaxis Freight LLC
Email: ted@northaxisfreight.com